Refund policy

Red Letter Rebind builds one Bible at a time, by hand, to your specifications. Because every rebind is made for a single customer and cannot be resold, our refund policy works differently than it would for an off-the-shelf product. Please read it before you place your order.

Deposits. The $25 deposit reserves your place in the queue and covers the cost of sourcing leather, ribbons, and endpapers for your specific build. Deposits are non-refundable.

Cancelling after work begins. Once your Bible has been taken out of its original cover, the work cannot be undone. We are not able to offer refunds at that stage. If something has gone wrong or your circumstances have changed, contact us anyway; we would rather find a solution with you than have you sit with a Bible you are unhappy about.

Craftsmanship. Our work is guaranteed. If the binding, stitching, hinges, or edge work fails under normal use, send it back and we will repair or rebuild it at no charge to you. It does not cover damage from water, fire, pets, accidents, or ordinary wear to the leather surface — though we are glad to take on repairs of that kind for a modest charge.

What is not a defect. We do not accept returns based on preference. Leather is a natural material and behaves like one. Real examples of things that are not defects:

• “I don’t like the leather now that I see it in person.”
• “It feels too soft” or “too stiff.”
• “The color isn’t an exact match to the photo.”

Hides vary from one to the next, and they vary within a single hide. Scars, wrinkles, range marks, and shifts in grain and tone are characteristic of full-grain leather, not flaws in it. Screens vary too — no photograph on our site or on your phone will render a color exactly. If you are uncertain about a leather, ask us before you order and we will describe it honestly, send you additional photos, or steer you toward something that suits you better.

Damage in transit. If your Bible arrives damaged, photograph the box and the Bible before unpacking anything further and email us within 7 days at redletterrebind@gmail.com. We will handle it.